Our Process
OUR PROCESS
Key stages of our process
Our process begins with initial contact. We meet with prospective clients and engage in a consultation period to determine the current services rendered by said client. We then begin planning to determine the necessary steps to address all services we will be performing and how to optimize the experience for the client. With an initial plan in place, we meet with the client to review and make adjustments to the plan to ensure all services needed are properly addressed. We then implement and go live with services. Provided services are continually reviewed to assure client satisfaction.
Client
Discovery
Admin
Needs
Optimized
Admin Solution
Optimized Admin Solutions
There are many reasons why outsourcing administration makes sense; fixing unit costs, managing an “odd” block, leveraging outside expertise, managing employee base, and creating an incubator for growth of a new product to name a few. Whatever your reason, put Landmark Admin to work for you and let us create a custom fit for your administration needs. Whether you are only seeking administration of a single new product, or you need to convert a block of policies off of an outdated, unsupported or inefficient administrative system, we have a solution for you.
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Goals of the client in seeking TPA services
Lines of business
New policies, existing block, or combination
Stages of the policy life cycle
From initial application to final claim payment, or somewhere in between
Distribution methods
Agency support
Accounting services
Compliance services
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Discovery of the fine details of what the client desires
Review of conversion needs, if necessary
Collaboration on best practices for meeting client’s needs
Determining client’s desired timeline for implementation
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Review for clarification and modification if necessary
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System conversion, policy plan setup, agency setup, accounting support, etc.
System testing
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Reporting to reinsurers
Reinsurance accounting
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Are client’s expectations being met?
Are there improvements to the process that we can implement?
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Conversion off administrative platforms to QL Admin
Customizable reporting
Website assistance
Creation of all system requirements for administration, from plan code setup to final benefit payments and reporting
